Welcome to Soplook. By accessing and using our website, products, or services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing any order or using our website.

1. General

• These terms apply to all visitors, users, and customers of Soplook.

• By using our website or purchasing from us, you accept these terms in full. If you disagree with any part of these terms, please do not use our website or services.

2. Product Information

• All products displayed on our website are subject to availability.

• We reserve the right to modify or discontinue any product without prior notice.

• Product descriptions, images, and prices are provided as accurately as possible, but errors may occur. In such cases, we reserve the right to correct them without liability.

3. Pricing and Payments

• All prices are listed in Sri Lankan Rupees (LKR) or Australian Dollars (AUD) where applicable.

• Prices are subject to change without notice.

• Payment must be made in full at the time of purchase. We accept payments via bank transfers, credit/debit cards, and other available secure payment gateways.

4. Orders and Cancellations

• Once an order is placed, you will receive a confirmation via email or phone.

• Orders can be cancelled within 24 hours, provided they have not been processed or dispatched.

• Soplook reserves the right to cancel any order at its discretion (e.g., due to stock unavailability or payment issues).

5. Shipping and Delivery

• Shipping timelines are estimated and may vary depending on location, courier services, and order volume.

• Soplook is not liable for delays due to external factors such as customs, weather, or courier disruptions.

• Shipping fees and details are outlined in our Shipping Policy.

6. Returns and Refunds

• Returns and refunds are handled according to our Refund & Returns Policy.

• Products must be unused, unwashed, and returned in original packaging to qualify for a refund or exchange.

7. Intellectual Property

• All content on this website, including logos, product designs, images, and text, is the intellectual property of Soplook and may not be copied, reproduced, or used without written permission.

8. Privacy Policy

• We are committed to protecting your privacy. Please review our Privacy Policy to understand how your personal data is collected, used, and safeguarded.

9. Limitation of Liability

• Soplook shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products.

• We do not guarantee that our site will be secure or free from bugs or viruses.

10. Changes to Terms

• We reserve the right to update or modify these terms and conditions at any time without prior notice.

• Continued use of our website or services constitutes acceptance of the latest terms.

11. Governing Law

• These terms are governed by the laws of Sri Lanka. Any disputes shall be resolved under the jurisdiction of Sri Lankan courts.

Contact Us

For any questions regarding these terms and conditions, please contact us at:

📧 Email: info@soplookaustralia.com
📞 Phone: +61 587 335 472
🌐 Website: www.soplook.com