At Soplook, we are committed to delivering your cloth diapers quickly, safely, and efficiently—whether you’re ordering locally in Sri Lanka or from overseas. Please review our shipping policy below to understand how we manage order processing and delivery.

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1. Order Processing Time

• Local Orders (Sri Lanka):
  Orders are processed within 3–7 business days after confirmation and payment.

• Wholesale Orders (Minimum 300 pcs):
  Processing time ranges from 7 to 30 business days, depending on order size, design specifications, and customization requirements.

• Australian Orders:
  Orders are assembled and inspected according to Australian standards. Processing time is usually 5–10 business days before dispatch.

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2. Shipping Methods & Delivery Time

• Within Sri Lanka:
  We use reliable courier partners for island-wide delivery. Delivery typically takes 2–5 business days after dispatch.

• International Shipping (Including Australia):
  We ship internationally using trusted logistics services. Delivery time is usually 7–14 business days, depending on the destination and customs clearance.

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3. Shipping Charges

• Sri Lanka:
  Standard shipping rates apply and are calculated at checkout based on your location and order weight.

• Australia & Other International Orders:
  Shipping fees are calculated based on package weight, dimensions, and destination country. You will see the final shipping cost before completing your order.

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4. Tracking Your Order

Once your order has been shipped, we will email you a tracking number and instructions on how to track your package online. If you do not receive tracking information within the expected time frame, please contact our customer support.

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5. Delays & Issues

While we strive to meet all estimated delivery times, please understand that delays may occasionally occur due to weather, customs processing, or other external factors. We will keep you informed of any delays and assist you in tracking your order.

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6. Damaged or Lost Packages

If your package is damaged in transit or lost, please contact us immediately at [insert email] or [insert phone number]. We will work with the courier and ensure a resolution—either a replacement or refund, depending on the situation.

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7. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please don’t hesitate to reach out:

📧 Email: info@soplookaustralia.com
📞 Phone: +61 587 335 472
🌐 Website: www.soplook.com

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At Soplook, we value your trust and are here to ensure a smooth and satisfying shopping experience.