At Soplook, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Payment details (processed securely through third-party gateways)

Non-Personal Information

• Browser type and version

• IP address

• Device type

• Pages visited and time spent on our website

• Cookies and usage data

2. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Provide customer support

• Improve our website, services, and products

• Send order updates, promotions, and newsletters (only if you opt-in)

• Comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. However, we may share information with trusted third parties to:

• Process payments securely

• Deliver your orders (courier or postal services)

• Analyze website performance (analytics tools)

• Comply with legal requirements

All third-party services used by Soplook are required to respect your privacy and data protection rights.

4. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze traffic. You can choose to disable cookies in your browser settings, but doing so may affect site functionality.

5. Data Security

We take appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Secure socket layer (SSL) encryption

• Limited access to personal data

• Regular security updates and system checks

6. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or updates to your data

• Request deletion of your personal data (subject to legal obligations)

• Withdraw consent for marketing communications at any time

To exercise your rights, please contact us at [insert email address].

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. International Data Transfers

If you are accessing our services from outside Sri Lanka (e.g., Australia), your data may be transferred to and stored on servers located in Sri Lanka or other countries. We ensure all data transfers comply with applicable privacy laws.

9. Children’s Privacy

Soplook does not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal data, please contact us immediately for deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

📧 Email: info@soplookaustralia.com
📞 Phone: +61 587 335 472
🌐 Website: www.soplook.com

At Soplook, your trust means everything to us. We are committed to protecting your privacy as we continue our mission toward a sustainable future, one diaper at a time.